Malaysia Airlines takes off with WhatsApp

MALAYSIA Airlines (MH) has launched their official presence on WhatsApp, enabling customers to receive their flight booking confirmation and flight status directly through the popular messaging app. Malaysia Airlines is the first airline in Malaysia and the fifth in the world to integrate with the WhatsApp Business solution. 

This follows the launch of three other digital solutions, MHguardian, MHfeedback and MHchat back in April 2018 and in line with their digitalization strategy. Malaysia Airlines will continue to look at products and services that enhance the customer experience by allowing our guests to receive important updates such as gate, check-in,boarding or schedule notifications via the messaging app. This new platform is offered in addition to the airline’s traditional methods of communication of email and SMS.
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