Special Assistance from Heathrow

HEATHROW welcomed over 80 passengers this weekend in its first annual special assistance Open Day. The event was jointly hosted with Omniserv, Heathrow’s special assistant provider, along with disability charities like TryB4uFly, Whizz-kidz, and Spinal Injuries Association, and airlines including Virgin Atlantic. Its aim was to help passengers understand how our Special Assistance service works so passengers with disabilities or mobility restrictions have the confidence and information they need before they travel.

In total, over nine companies exhibited at the Open Day. Passengers were also given the opportunity to go on behind-the-scenes tours of the airport, and to walk them through the actual journeys they would take from check-in to gate.

Over one million passengers at Heathrow request special assistance from the airport each year. Following a critical report by the Civil Aviation Authority this year, Heathrow is transforming its service for these passengers and will soon publish a new action plan outlining practical steps to ensure its special assistance is considered amongst the best in the UK.

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