Sydney Airport top for customer service

#SYDNEY Airport has been recognised at the 2016 Australian Airports Association (AAA) National Airport Industry Awards, winning the AAA Airport Innovation and Excellence (Customer Experience) Award for the airport’s Customer Care Centre.

Sydney Airport’s Customer Care Centre opened in May 2016 as the airport’s first centralised customer service function to provide assistance to passengers, visitors and the general public.

Together with specialist staff, a new and centralised 133 number, 133 SYD, makes enquiries quicker and easier. More than 22,000 customers contact the centre each month with a broad range of written and telephone enquiries, including lost property, parking, flight and general information.

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Picture Credit: Theen flickr.com/photos/57768536@N05/16814655601 Control Tower via photopin.com

Ryanair, Easyjet, Flybe fail in customer service poll

RYANAIR, EASYJET, AND FLYBE have come near the bottom of a table of 100 top brands ranked for their customer service. The airlines fared poorly in the UK poll commissioned by consumer association, Which?.

The survey of 3,500 consumers ranked Ryanair in joint 95th position alongside Vodafone, with a customer service score of 66%.

EasyJet and Flybe were joint 89th place with a score of 69%.

First Choice was in 51st position alongside the likes of Asda, Morrisons, and Ikea, scoring 74%. Sister Tui Group operator Thomson and rival Thomas Cook fared marginally better in joint 35th place with Tesco, Boots, Game Retail, Wickes, and HSBC with a score of 76%.

British Airways was the top-ranked travel business, in 27th position.

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