SHE is 120 centimeters tall, with sparkling, round eyes and a pleasant voice, “Josie Pepper” the robot will be answering questions for passengers in Terminal 2. Whether they need directions to their gate or want to stop at a certain restaurant or shop – #JosiePepper will look them in the eyes and give them a prompt answer.
With the rollout of Josie Pepper, Munich Airport and Lufthansa are breaking new ground: It is the first-ever test of a humanoid #robot equipped with artificial intelligence at a German airport. For the next few weeks, Josie Pepper will welcome travelers to the non-public area of Terminal 2, which is jointly operated by Munich Airport and Lufthansa. In her initial deployment, Josie Pepper, who speaks English, will await passengers at the top of the ramp leading to the shuttle connecting the main terminal to the satellite building. This test phase will be used to show whether Josie Pepper is accepted by passengers.
Pepper was developed by the French company SoftBank Robotics. The lady robot was given the name “Josie” by the staff of Munich Airport and Lufthansa when she arrived at the airport.
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LAST year, Lufthansa and Munich Airport welcomed over 30 million passengers to Terminal 2. To be more precise, 30.6 million passengers used the terminal for their travel needs in 2017, an increase of 10.6 percent compared to the previous year.
Munich’s airport was already named Europe’s first “5-Star Airport” by London-based ratings agency Skytrax in 2015. In December 2017, Lufthansa joined them as the only European 5-star airline when they received the highest level of quality certification in international aviation from Skytrax.
Another world best: Terminal 2, along with the Terminal 2 Satellite, which are operated jointly by the two companies, received a special award in March 2017: They were voted World’s Best Airport Terminal at the Skytrax World Airport Awards.
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HEATHROW has announced an exclusive partnership with FlyFit to open the world’s first wellness and fitness studio in an airport. The studio, which opens this autumn, will offer passengers both instructor-led and interactive strength, restorative yoga, and cardio classes.
The brand-new, state-of-the-art space will be located after security in departures at Heathrow Airport’s Terminal 2: The Queens Terminal, accessible through a lift down to its private facilities. The FlyFit team will provide rental workout clothing, shower facilities and healthy food options to help travelers to stay well wherever their journey takes them.
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