Virgin Atlantic passengers will be the first air travellers to experience the benefits of pioneering Google Glass and Sony Smartwatch technology when they arrive at London Heathrow airport. Concierge staff in the airline’s Upper Class Wing will be using wearable technology to deliver the industry’s most high tech and personalized customer service yet.
From the minute Upper Class passengers step out of their chauffeured limousine at Heathrow’s T3 and are greeted by name, Virgin Atlantic staff wearing the technology will start the check-in process. At the same time, staff will be able to update passengers on their latest flight information, weather and local events at their destination and translate foreign language information. In future, the technology could also tell Virgin Atlantic staff their passengers’ dietary and refreshment preferences.
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