THOMAS Cook, one of the world’s leading leisure travel companies, has been awarded first prize in two separate surveys for the quality of its German travel agents and website.
In a survey of more than 350 websites by 20,000 customers, The German Institute for Service Quality and television news channel n-tv awarded Thomascook.de first prize for the ‘offer and performance’ of its website, and second place for ‘customer service’ and ‘recommendation’.
In a survey of more than 350 websites by 20,000 customers, The German Institute for Service Quality and television news channel n-tv awarded Thomascook.de first prize for the ‘offer and performance’ of its website, and second place for ‘customer service’ and ‘recommendation’.
A second survey, by Germany’s leading consumer comparison and market research company, Deutsche Gesellschaft für Verbraucherstudien, awarded first prize to Thomas Cook’s retail travel agents for both ‘service’ and ‘advice’, and awarded second prize for the ‘ambience’ of its shops. The study was carried out by professional secret shoppers across 20 of Germany’s biggest travel agency chains.
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