Technology enabled travel planning

WITH innovative marketing tactics, service providers in holiday planning and booking process market in the UK are reversing the impact of Brexit and fuel hikes. Technological solutions such as OTA bookings, apps, bots, and advanced payment tools are encouraging travelers to facilitate well planned holidays. 

As part of its recent development in holiday planning and booking process, Thomas Cook has introduced two novel features such as Direct Debit Payments and Zero Deposit Offer for its summer 2019 program. With the former, end-users can choose to book their holiday plan against a minimum token amount. The latter eases end-users by booking their holiday packages without any advance payment.

Technology enabled travel planning is gaining momentum in holiday planning and booking process market in the UK. Leading holiday organizers are infusing advanced technology with meticulous planning to deliver superlative hospitality experience to end-users in holiday planning and booking process market in the UK. Noted travel planner Thomas Cook has confirmed its incorporation of Bold360ai to improve customer services. With this AI enabled service solution, Thomas Cook has garnered happy customers across Europe with the project first rolling out in the UK.

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Permission to fly

THOMAS COOK Airlines Balearics (TCAB) has yesterday evening been granted an AOC. This means that the new Spanish airline can formally operate as an airline. The AOC comes following months of preparatory work. The new Spanish airline will commence operations with five Airbus A320 aircraft during summer 2018.

The new airline, Thomas Cook Airlines #Balearics, is part of Thomas Cook Group Airlines’ growth plans, giving it a new base in its most popular destination from which it can provide flights to support its other airlines, according to seasonal demand.

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Thomas Cook resumes flights to Tunisia

THOMAS Cook has resumed its holiday and flight operations to #Tunisia for UK customers from today February 13. The programme will start with three weekly flights to Enfidha, from Manchester, London Gatwick and Birmingham, expanding to include Glasgow from April and Newcastle and London Stansted from May.

The decision was taken to put the #destination back on sale after the UK government changed its advice for Tunisia meaning that British holidaymakers can now travel to the majority of the country.

Re-launching holidays to the North African country also reflects customer demand – since going on sale in August 2017 Tunisia has proven popular with the first three flights selling out.

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Up in the air . . .

THOMAS COOK, one of the UK’s leading holiday companies has tripled the number of flights to #Turkey from Cardiff Airport for summer 2018, following a pick-up in demand for holidays to the #destination this summer.

The introduction of a weekly flight to Antalya and a second weekly flight to Dalaman from Cardiff means those in Wales and nearby counties will have even more choice and flexibility for next year’s summer getaways. Available to book now, the new Antalya and Dalaman flights will operate on Fridays, starting 4 May 2018 and 25 May 2018 respectively.

Turkey has been the third most popular destination for Brits this summer, appealing to holidaymakers looking for high quality and good value.

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Thomas Cook’s German website and travel agents awarded for quality and service

THOMAS Cook, one of the world’s leading leisure travel companies, has been awarded first prize in two separate surveys for the quality of its German travel agents and website.

In a survey of more than 350 websites by 20,000 customers, The German Institute for Service Quality and television news channel n-tv awarded Thomascook.de first prize for the ‘offer and performance’ of its website, and second place for ‘customer service’ and ‘recommendation’.

A second survey, by Germany’s leading consumer comparison and market research company, Deutsche Gesellschaft für Verbraucherstudien, awarded first prize to Thomas Cook’s retail travel agents for both ‘service’ and ‘advice’, and awarded second prize for the ‘ambience’ of its shops. The study was carried out by professional secret shoppers across 20 of Germany’s biggest travel agency chains.

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On the runway . . .

MORE than 100,000 passengers are expected to use Bristol Airport this Easter weekend (Friday 14 April - Monday 17 April) an increase of over 18% growth on the same period last year.

The recently commenced Ryanair flight to Zadar, as well as the Thomas Cook flights to Malta offering Fly Cruise holidays adds additional choice and options to passengers wishing to get away this summer.

But it’s not all one way traffic. Bristol Airport is expecting an influx of visitors from around the UK and overseas as travellers head for the South West to catch up with friends and family or enjoy the region’s attractions.

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Thomas Cook launches new destinations for Summer 2018

THOMAS Cook has launched its summer 2018 programme for Bristol Airport, with an exciting range of new destinations to choose from. These include the Preveza in Greece and Hurghada in Egypt, both of these routes are exclusive to Thomas Cook from Bristol, in addition Bourgas in Bulgaria and Gerona on Spain’s Costa Brava, Kos and Paphos have been added to the programme.

As well as new destinations, Thomas Cook is offering customers three new own-brand hotels to choose from including new smartline and Sunconnect resorts. In addition, Thomas Cook Airlines is introducing eleven additional flight routes from Bristol Airport, both to existing destinations and to new destinations.

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Thomas Cook adds Croatia and Mykonos for summer 2017

#CROATIA and #Mykonos have been introduced by Thomas Cook as it raises capacity for #summer2017 by 10%. The company has also re-introduced holidays to the Costa del Sol after a five-year break.

Cook claims to be the first major operator to publish programmes for next summer with eight new brochures across the Thomas Cook, Airtours, and Signature brands.

Additional capacity has also been added in Spain, Portugal, and the US, with an increased focus on Thomas Cook-branded hotels and resorts.

Fifteen new air routes are added for next summer together with 100,000 children’s places for £1 as part of an early booking incentive. Air capacity is raised from Manchester, Newcastle, and Glasgow together with new flights from Luton airport to Majorca, Ibiza, Menorca, and Corfu.

Managing director Chris Mottershead, said: ‘This is the earliest we have launched a summer programme for the following year and with the market more competitive than ever, we want to be able to offer our customers more choice and flexibility than ever before. 

‘Our new destinations of Croatia, Mykonos, and Costa del Sol cater for families and couples, both young and old, and we are excited to expand on our USA programme to cater for an increase in demand in holidays stateside.’
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Geo-political volatility disrupting holiday bookings, says Cook

HOLIDAY bookings continue to be disrupted by a volatile geo-political backdrop, says Thomas Cook. 

Europe’s second-largest travel group reported that some customers are postponing their holiday decisions, leading to a later booking pattern for the summer.

The group’s summer programme is 40% sold, down 2% on this time last year, but with overall pricing described as “firm”. Bookings are 5% down, resulting in charter flight capacity being trimmed by 3%.

Average selling prices in the UK for the summer are up by 4% for package holidays and 1% for seat-only, while total bookings are below last year's levels due to the later booking pattern.

However, the company believes underlying demand for holidays remains strong as consumers benefit from low fuel prices, interest rates, and inflation.

Group chief executive, Peter Fankhauser, says: ‘Thomas Cook continues to operate in a volatile market environment. We know that customers want a summer holiday, but we can see that some are leaving it later to book this year as they consider their options. Against this backdrop, I remain confident that we are doing all the right things as a business. It's clear also that customers value packaged travel more than ever and feel safer in our hands.

‘The early actions we took to move flights away from Turkey, Tunisia, and Egypt have positioned us well for increased customer demand to resorts in the Western Mediterranean, with strong sales to the Canaries, Balearics, and the Spanish mainland in recent weeks. We have also seen an increase in sales to long-haul destinations such as the US and Cuba as customers look further afield for their holidays.’

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Thomas Cook cancels Tunisian summer bookings

THOMAS COOK has cancelled all bookings to #Tunisia up to and including October 31 following the decision by the government’s Foreign and Commonwealth Office not to revise the current travel warnings about the country.

In a statement, the company said: ‘We appreciate that this may be frustrating for our customers who have been looking forward to their holiday and we would like to assure them that we are doing our upmost to ensure they are still able to enjoy a Thomas Cook holiday by offering the following options:

• Customers who are due to travel up to and including October 31 2016 are able to cancel or amend their holiday to another destination free of charge. 

• Customers who wish to re-book an alternative summer 2016 holiday are being offered free amendments to an alternative Thomas Cook holiday of their choice, paying only any difference in price. 

• Customers booking a new holiday departing before October 31 will be offered a £30 per person discount regardless of whether the alternative is cheaper or more expensive.’ 

Thomas Cook said it was individually contacting customers whose bookings are affected, prioritizing those due to travel soonest.

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Thomas Cook launches new charity for safer tourism

THOMAS COOK has fulfilled a pledge to back an independent charity that aims to improve the safety of holidaymakers abroad following the deaths on Corfu of two children from carbon monoxide poisoning.

The Safer Tourism Foundation was born out of the deaths of Christi and Bobby Shepherd, who died while on holiday with Thomas Cook nine years ago.

The foundation, working with the children’s mother Sharon Wood, will start by funding the first Europe-wide research and public health awareness campaign into carbon monoxide. The foundation has initial funding of £1 million and will look to partner with academic institutions and the wider industry, including the Association of British Travel Agents.

Cook group chief executive, Peter Fankhauser, said: ‘The deaths of Christi and Bobby Shepherd represent the darkest hour in the history of Thomas Cook. We are grateful to be working with Sharon Wood to launch the Safer Tourism Foundation. By funding detailed research into carbon monoxide and campaigning for legislative change in the UK and Europe, the foundation aims to effect real change.’

Public awareness and knowledge remains low, with more than a third of people questioned in a recent survey incorrectly saying that carbon monoxide could be detected by human senses.

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The verdict on Thomas Cook: costs before customers

A REVIEW of health and safety practices at Thomas Cook following the deaths of two children in Corfu has found that parts of the business put profit before people. 

In a wide-ranging report, written by former Sainsbury's boss Justin King, the tour operator was accused of having a tendency to ‘protect cost rather than maximise the customer experience’.

Mr King, reports Sky News, painted a picture of #ThomasCook as a dysfunctional business, with in-resort staff not empowered to resolve customer crises and equipped so poorly that they frequently had no access to the company’s own website.

He also urged the company and its rivals to re-think the level of disclosure they provide to their customers in areas such as health and safety risk in the wake of the tragedy. He said the travel industry must provide consumers with better information about ‎their rights and the standards they should expect when they travel abroad.

‘The industry has a collective responsibility to help its customers identify real value for money – not just the lowest price’, he said.

Mr King was asked earlier this year by Peter Fankhauser, Thomas Cook's chief executive, ‎to examine the company's approach to such issues following an outcry over its response to the  deaths of Bobby and Christi Shepherd in Corfu in 2006.

The children died from carbon monoxide poisoning caused by a faulty boiler. An inquest jury ruled  in May that they were unlawfully killed. The jury said that Thomas Cook had breached its duty of care towards them after the company had been accused of obstructing their family's efforts to uncover the facts surrounding their deaths. Repeated complaints about Thomas Cook's attitude led its chief executive to publicly apologize‎, but only after it emerged that the company had received a larger compensation payout than the family.

Thomas Cook is now working with Sharon Wood, the mother of the Shepherd children, on a carbon monoxide awareness initiative, which it said on Monday would be launched on November 16.

Mr King also questioned whether the Association of British Travel Agents was well-placed to represent a radically changed travel industry.

In its response to Mr King’s report, Thomas Cook said it ‘made for uncomfortable reading in parts’, but added that it had ‘not stood still since the review was commissioned’. The company pledged to immediately increase the number of staff working overseas and to launch this month a 24-hour hotel satisfaction promise that would empower reps to solve issues in resorts, alongside an additional financial commitment to guarantee that hotels live up to the descriptions that the company provides.

Mr Fankhauser said: ‘It took us nine years to correct the mistakes of the past and to do what everyone would have expected of us; treat the family with the respect and empathy they deserve. We had to learn from this tragedy and do things differently, and this remains our commitment.’


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Sharm el-Sheikh flights suspended following return of all UK holidaymakers

ALL flights from the UK to #Sharmel-Sheikh are now suspended following the final flights for stranded British holidaymakers yesterday. 

A total of 16,656 people have been flown home by airlines and operators from the Egyptian Red Sea resort since November 6, says the UK’s Department for Transport.

Customers with forward bookings to the resort are being advised to contact their airline or operator – Thomson, Thomas Cook, Monarch, easyJet, and British Airways.

Thomson and Thomas Cook have cancelled all out-bound flights to Sharm el-Sheikh until December 3 and Monarch until December 19. easyJet flights are cancelled for the rest of the month with services to Sharm el-Sheikh from December 2 under review in consultation with the British government.

Passengers due to fly with BA are being offered full refunds, the chance to re-book to a later date or to switch to an alternative destination. Thomson said: ‘Customers travelling to Sharm el-Sheikh up to and including December 16 2015 will be able to amend their booking free of charge to any holiday taken by the end of April 2016.’ Thomas Cook is offering free amendments up to and including December 10.

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Egypt cancellations extended

THOMSON, THOMAS COOK, AND MONARCH holiday programmes to #SharmelSheikh have been cancelled until November 25. Flights to the Red Sea resort had been cancelled until November 12 following the #ForeignandCommonwealthOffice (FCO) ban on all but essential travel following the crash of the Russian Metrojet Airbus which killed all 224 people on board on October 31.

Flights to the resort have now been put on ice for a further two weeks as repatriation of thousands of stranded British holidaymakers continues.

Thomson said: ‘Following the recent change in the FCO travel advice advising against all but essential air travel to Sharm el-Sheikh, Thomson Airways has taken the decision to extend the cancellation of all outbound flights to Sharm el -Sheikh up to and including Wednesday November 25. All customers booked to travel to Sharm el-Sheikh in this period will be provided with a full refund or can amend to any holiday currently on sale. If the new holiday is taken before the end of April 2016 we are also offering a £30 per person discount.’

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Thomas Cook extends cancellation of Tunisia bookings

#THOMAS COOK has extended the cancellation of its bookings to #Tunisia by another month. In August Thomson and First Choice extended the cancellation of flights to the North African country up to and including March 22, 2016 while Thomas Cook cancelled all booking until February 13, 2016. 

Thomas Cook has now announced it too has cancelled all bookings to Tunisia up until March 22.

The UK’s Foreign and Commonwealth Office (FCO) is advising against all but essential travel to the destination, following an attack on holidaymakers staying near Sousse in June. A total of 38 people were killed in the attack, including 30 British tourists.

Thomas Cook customers due to travel up to and including March 22 can cancel or amend their holiday free of charge or change their booking to ‘another popular winter sun destination’ with one £50 holiday voucher per adult.

The operator said it plans to re-start its flight and holiday programme to Tunisia from March 23, with 12 flights a week, dependent on current FCO advice changing.

A spokesman for the company said that while it plans to offer holidays from March 23, terms and conditions can change and Thomas Cook will act ‘in the best interests of customers’.

Thomas Cook will be contacting customers whose bookings are affected and customers wishing to contact the company can call 01733 224 808 or visit a Thomas Cook or Co-operative Travel shop.

Thomson and First Choice said customers can either change their holiday to any destination currently on sale by the operator without incurring any fees, or receive a get a full refund.

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Coroner fears future carbon monoxide deaths in holiday homes

FRESH action is being demanded to protect holidaymakers from carbon monoxide poisoning – including a new ‘central register’ to compel tour operators to keep up-to-date information on gas and appliances at all hotels and holiday homes.

The government is being urged to back European Union (EU) controls on gas boilers by the coroner – David Hinchliff – who investigated how two British children died from carbon monoxide poisoning while on holiday in Corfu in 2006. He found that the deaths were caused by a faulty boiler. Thomas Cook was also found to have breached its duty of care.

Mr Hinchliff raised fears of ‘future deaths’ unless radical steps were taken. His call comes a year after the government rejected Europe-wide safety rules on holiday accommodation, warning it would impose ‘an unnecessary cost on tourism firms in England’.

In an official report – seen by the Mail on Sunday – the coroner called on ministers to ‘draft, instigate and implement EU legislation on gas installations and carbon monoxide safety’. Mr Hinchliff also called on Thomas Cook to be ‘at the forefront’ of the industry’s drive to improve standards.

The coroner also called for:

• Safety checks to be carried out by qualified health and safety specialists – not ‘often inexperienced and overworked’ tour reps 

• Publicity campaigns to encourage tourists to take portable carbon monoxide detectors on holiday 

• All brochures to contain ‘clear and easy-to-understand’ warnings about the dangers of carbon monoxide poisoning. 

Regulations that have been accepted by the British government come into force this month (October) and require owners of rented properties to install and maintain carbon monoxide and smoke alarms, but they apply only to rented properties that have solid fuel burning devices – not gas or oil – and they are silent on holiday accommodation.

Says Frank Brehany, consumer director at HolidayTravelWatch: ‘This is extremely disappointing. We have been engaged for several years with campaigners, in arguing for a better regulatory environment to protect consumers and homeowners. I regret to say that, with some notable exceptions, that the political will in Westminster is weak. In the UK, across a wide variety of accommodation types, holidaymakers will continue to be at risk of being exposed to the effects of carbon monoxide, simply because of a desire not to over-regulate.’

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Fly Away Bride

WITH many UK couples looking for reliable weather and lower wedding costs, the trend for getting #marriedabroad is increasing. Airport Parking & Hotels (APH) is hoping to assist Fly Away Brides to plan ahead with a comprehensive guide which compares airline policies for transporting wedding dresses and cakes abroad. 

The research compares guidelines across 15 major airlines including easyJet, Virgin Atlantic, and Thomson Airways, and highlights policies for carrying dresses as hand baggage and hold luggage. The guide also highlights the airline regulations relating to how the dress needs to be packed and whether any additional baggage options are available.

All of the 15 airlines in the study were found to allow wedding dresses to be transported as hand luggage, although 14 of the airlines offer no additional baggage allowance for the bride. Couples who have booked a wedding package through Thomas Cook are entitled to 11kgs hand luggage spread across two bags for each person travelling, instead of the usual policy of 6kgs in one bag.

When it comes to packing wedding dresses, airlines such as Air Canada, British Airways, Lufthansa, and US Airways recommend that it is packed in a foldable garment bag to reduce creases and damage during the flight. Virgin Atlantic require the dress to be packed in a separate suitcase marked 'fragile wedding garments' if it is to travel in the hold.

Brides travelling with British Airways and Virgin Atlantic can ask for their dress to be hung in a wardrobe storage area if space is available. Ryanair will go one step further, allowing passengers to book an additional seat for their dress for the duration of the flight. They must pay the full ticket price for the seat occupied.

Three of the 15 airlines compared in the survey, including Aer Lingus, easyJet, and Flybe allow passengers to bring their wedding cakes onboard. For those travelling with Aer Lingus, there is the option of checking the cake in or carrying it as hand luggage, while easyJet says they must be carried only as hand luggage.

Travellers flying with Flybe and opting for a traditional Scottish wedding abroad should be aware that the kilt pin and sgian gubh (sock knife) can be carried only as checked luggage … for obvious security reasons. 

The research can be found in the Know Before You Go section of the APH website … www.aph.com/weddingdresses

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Thomas Cook launches 2016 brochures

THOMAS COOK has launched eight short and mid-haul brochures and five e-brochures for all-inclusive, families, and adults for Summer 2016 holidays with the #ThomasCook and Airtours brands. 

More than 130 Thomas Cook Hotels & Resorts are on sale, including four new additions to the Thomas Cook exclusive hotels portfolio. 

Thomas Cook UK & Ireland’s new commercial director, Chris Mottershead, said: ‘We have added 25 new properties to our programme across a range of popular destinations which will cater for all types of holidays. We’ve also listened to feedback from our customers and have dropped a number of properties which didn’t come up to scratch with our quality expectations.’

Thomas Cook has added the Greek island of Thassos to its 2016 programme, featuring three hotels and with two flights a week departing on Thomas Cook Airlines every Friday from London Gatwick and Manchester.

Following customer feedback, Thomas Cook has added 25 properties to its summer programme across a range of destinations, including Sharm el Sheikh, Turkey, Ibiza, Skiathos, Parga, Kefalonia, Crete, and Corfu.

Meanwhile, Thomas Cook Airlines will launch two flights a week to both Los Angeles (Monday and Saturday) and Boston (Monday and Friday) from Manchester, from May 2016.

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Thomas Cook launches new brand focused on city breaks

THOMAS COOK has confirmed the launch of its new short-break brand, Thomas Cook City Escapes, which offers competitive pricing on a wide choice of city destinations, covering 31,000 hotels in more than 2,000 #destinations globally.

Product features include a full range of flight and travel options, from Eurostar to scheduled and low-cost airlines.

‘Our research shows that 77% of customers visiting our stores to book their beach break also enjoy three #citybreaks a year,’ said Mark Maddock at #ThomasCook UK. ‘We have not only enhanced the breadth of our offering but also the way it is presented, allowing customers to more easily choose the short break that’s right for them.’

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