Travel support for those with communication difficulties

GOVIA Thameslink Railway (GTR) is introducing sets of innovative rail travel access aids to support passengers who need help with communication, such as those who are hard of hearing or have language or learning difficulties.

The Accessibility Communication Guide, the second aid, is a pictorial guide that makes it easier for GTR customer service staff and passengers with communications support needs to understand each other. 

Customers can simply point to photographs or pictograms to explain what help they need: getting onto their train, catching a bus or taxi outside the station, finding a toilet or a public phone.

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