Travel support for those with communication difficulties

GOVIA Thameslink Railway (GTR) is introducing sets of innovative rail travel access aids to support passengers who need help with communication, such as those who are hard of hearing or have language or learning difficulties.

The Accessibility Communication Guide, the second aid, is a pictorial guide that makes it easier for GTR customer service staff and passengers with communications support needs to understand each other. 

Customers can simply point to photographs or pictograms to explain what help they need: getting onto their train, catching a bus or taxi outside the station, finding a toilet or a public phone.

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Fundraising Initiative Helps Haiti and The Bahamas

THE Caribbean Hotel and Tourism Association (CHTA) presented cheques totaling $70,000 to hotel associations in Haiti and The Bahamas to assist residents in both countries with Hurricane Matthew relief efforts. 

CHTA developed a fundraising initiative through online auction channel CharityBuzz.com and regional hoteliers in the US donated room nights for the auction to benefit residents in Haiti and The Bahamas, some of whom continue to struggle to put their lives back in order.

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17,000+ calls to India’s tourist helpline

THE #tourist #helpline set up by India’s Ministry of Tourism in February has already received more than 17,900 calls.

The new helpline was launched on February 8, and by March 20 it had handled 17,911 requests for assistance and information from tourists, marking an average of almost 578 calls per day.

The Toll Free Tourist Infoline is available 24 hours a day, seven days a week, in English, Hindi, French, German, Italian, Arabic, Japanese, Korean, Chinese, Portuguese, Russian, and Spanish.

It main objective is to provide information related to travel and tourism in India, as well as helping travellers in distress and, if required, alerting the authorities. It forms part of the Indian government’s drive to improve the safety of tourists in the country.

A new mobile app is also being launched help tourists, and the Incredible #India website will be revamped to make it ‘more tourist-friendly’.

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