The study – funded by the European Parliament – found that more than three million tourism businesses are not able to cater adequately to the accessibility market.
The countries with the greatest numbers of accessible services are France, Italy, Spain, and the UK. These countries, says the EU, have invested not only in adapting and building accessible infrastructure but also in developing staff training schemes focusing on disability awareness and accessibility as part of customer service training. This, in turn, helps to give customers the confidence to travel with greater security, knowing that their needs will be met.
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Picture Credit: Una delle più belle by Carlo grifone - Own work. Licensed under CC BY-SA 3.0 via Wikimedia Commons, Big wheel wheelchair for on the beach by MigGroningen - Own work. Licensed under CC BY-SA 3.0 via Wikimedia Commons