CAA research concluded that, for most people, having to pay in advance to sit together was one of their biggest concerns. The findings were further reinforced by the number of consumers who contacted the CAA directly for advice.
Seating policies varied between airlines operating in the UK, which meant those flying with some airlines were more likely to report being separated from their group than those flying with others.
The CAA report revealed consumers were most likely to spend £5-£30 per seat, per journey, but seats could cost up to £100.00. Collectively, consumers may be paying between £160 million to £390 million per year for allocated seating.
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