FLIGHT delay compensation claims processed by refund.me, the passenger rights legal services provider, reached record levels during for the peak summer holiday travel season June through September.
The four-month period saw refund.me process claims for flight delays and cancellations against 151 airlines. UK passengers sought compensation from more airlines than other European passengers, lodging claims against 96 different airlines.
While the number of claims lodged against individual airlines differed from country to country, aggregate numbers show that of complaints against all airlines, 13 percent of compensation claims were directed against Spanish low-cost airline Vueling. easyJet received eight percent of all claims, followed by Ryanair (5%), Air France (3.5%), and British Airways (3%).
Vueling also attracted the highest percentage of complaints from UK passengers during the study period. Of the 96 airlines, Vueling accounted for 11 percent of all claims presented for compensation. EasyJet followed at seven percent, Ryanair at six percent, and British Airways and Norwegian tied at 5 percent.
Eve Buchner, founder and CEO of refund.me, says: ‘Our study confirms the trend for an increase in complaints over travel-intensive holiday seasons. While the data is a snapshot from the UK and selected European countries, it highlights that overall, charter and low-cost airlines consistently under-perform in comparison to scheduled carriers. Passengers endure more travel disruption and we are seeing a significant upsurge in passengers asserting their rights to compensation under EU law.’
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