Bangkok Airways introduces “Call Center Check-in” service

BANGKOK Airways has recently introduced “Call Center Check-in,” service to facilitate and enhance the services offered to its passengers. The new service is free of charge and is available for all domestic passengers. Passengers, who are interested in using such service, can simply contact Bangkok Airways Call Center at number 1771 (24hrs.) To use Call Center Check-in service, passengers are requested to check-in 24 hours in advance or at least 2 hours prior departure.

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A relaxed start to your journey

LUFTHANSA passengers will now be able to start their journey feeling more relaxed: From now on, they will benefit from an automatic check-in procedure for all flights within Germany and to destinations in Europe. 

The boarding pass for flights booked up to 24 hours before departure will then be sent automatically to the passenger 23 hours before departure – with no need for any manual check-in. This saves time and makes travel preparations easier. 

In order to use this new service, the Lufthansa customers only have to deposit their personal details in their Miles & More account or Lufthansa iD profile.

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On the runway . . .

TURNING up to the airport with an expired passport will be a thing of the past for Air New Zealand customers. The airline's mobile app is now able to scan and save passport information and send a timely reminder when it's time to renew.

Every month around 550 customers turn up to the airport with an expired passport, triggering a stressful situation for would be travellers.

Air New Zealand customers can now use their smartphone camera to capture and save their passport details. Not only will this streamline their check-in experience, it also triggers expiry reminders including providing handy click through links to renew New Zealand, Australian, British and American passports.

Currently around 10 percent of Air New Zealand customers type their passport details incorrectly as they check in online. By saving these to their profile, customers will enjoy a faster check in experience and rest easy in the knowledge that their travel document has been entered correctly.

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Check-In reinvented

TRAVELLERS today have numerous ways to check-in – on a computer or mobile, at a kiosk or desk, or outside of the airport. However for the airport, this means many different types of systems and expensive infrastructure to do the exact same thing. 

With 42.2 million departing passengers in the first seven months of 2017, Hong Kong International Airport’s check-in process needs to be as efficient, flexible and cost-effective as possible. The new versatile cloud-based mobile kiosks are powered by Amadeus’ common use technology and can be rapidly deployed and relocated for use by the traveller to check-in themselves or by the airport staff to provide full-service operations.

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On the runway . . .

THE International Air Transport Association (IATA) has now presented Lufthansa with the “Fast Travel Platinum Award” for its mobile self-service solutions. With the “Fast Travel Program”, IATA pursues the goal of making passengers’ journeys more enjoyable. In particular, the trip is to be made easier for the guest and waiting times are to be reduced. 

The program includes check-in, baggage check-in, document check, flight transfers, self-boarding and baggage claim. The “Fast Travel Platinum Award” honors airlines that offer at least 80 percent of mobile self-services to their customers in these areas. Lufthansa has always been a pioneer in the field of digital services for its passengers. 


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Economy class passengers to be charged for boarding passes by Ukraine International Airlines

UKRAINE International Airlines will charge Economy Class passengers traveling on domestic and medium-haul international flights for issuing boarding passes at the check-in desk at the airport. All UIA passengers are provided with an opportunity to check-in online free of charge by choosing one of the following options:

Web Check-in: available on UIA website or via UIA Web Check-in App.

Auto Check-in: available for passengers who submitted correct passport and contact details when booking their tickets and did not check-in online 12 and 4 hours prior to departure of their scheduled and charter flights respectively.

Effective October 1, Economy Class passengers of domestic and medium-haul international flights preferring to get their boarding passes from an agent at a check-in counter at origin airport will be charged 10 euro.

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On the runway . . .

RYANAIR Europe’s No.1 airline has announced that customers who purchase an allocated seat for their flight can now check-in up to 60 days in advance, the latest improvement delivered under Year 4 of its “Always Getting Better” programme.

All Ryanair customers may select and purchase their preferred seat online, both on the Ryanair.com website and mobile app, from the time of booking right up to 2 hours before their scheduled departure, and in turn can check-in online and on the app, from between 60 days and 2 hours before their flight.

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Self-service bag drop first in Stuttgart Airport

STUTTGART Airport announced the launch of smooth and fast self-service bag drop. 

Passengers of the German low-cost airline Eurowings will be the first to enjoy the service, SITA Scan&Fly, which allows them to check-in and drop their bags quickly. Now passengers can check in their baggage in less than a minute which will result in fewer queues and a better passenger experience. 

The first units are in Terminal 1 with plans to roll out in Terminal 3 over the coming months so that more airlines, and more of the 10.5 million passengers who use the airport each year, will enjoy the convenience.

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Ryanair overhauls check-in bag fees

RYANAIR has cut its fees for checked-in bags as part of its 'Always Getting Better' programme. It has also simplified its bag fees structure, reducing the number of options from 108 to six. 

Passengers on domestic flights under two hours will see fees for 15kg bags cut by half from £30 to £15 and 20kg bags reduced from £40 to £25. Fees on all other flights under three hours will drop from £30 to £25 for 15kg bags and £40 to £35 for 20kg bags.

Checked bag fees will not change for flights longer than three hours, staying at £40 for 15kg bags and £50 for 20kg bags.

Chief marketing officer Kenny Jacobs said the changes would cut bag fees for 92% of Ryanair's 116 million passengers.

By using the Ryanair app, passengers can add a check-in bag up to three hours before departure at the same price as the initial booking. Passengers who add bags at the airport pay an extra £10 or €10 handling fee.

Even with the changes, Ryanair's bag fees are still generally higher than easyJet's, which range from £13 to £24 for check-in bags weighing up to 20kg.

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