Europcar expands in Bristol

EUROPCAR has opened an additional branch in Bristol. A five-minute walk from the city’s Temple Meads train station, it’s the network’s sixth rental location in Bristol. 

‘Bristol is a thriving business centre, as well as a great starting point for holidaymakers heading to Wales and the South West,’ says Ken McCall, managing director, Europcar UK Group.

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Picture Credit: http://www.flickr.com/photos/58433307@N08/6466232797">Bristol Temple Meads station</a> via <a href="http://photopin.com">photopin</a> <a href="https://creativecommons.org/licenses/by-sa/2.0/">(license)

Car rental giants agree to information improvements

FIVE car rental companies have agreed to improve the way they deal with customers following a Europe-wide competition review.

Avis Budget, Enterprise Rent-a-Car, Europcar, Sixt, and Hertz have agreed to introduce a series of improvements over the next six months.

The companies in total account for two thirds of the UK and European markets.

The Competition and Markets Authority (CMA) says they have agreed to:

· Improved transparency when making a website booking or reservation - consumers will have more of the key information they need to shop around for the best deal

· Better information at the booking stage about optional waiver and insurance products

· More upfront information about pre- and post-rental vehicle inspection processes

· Improved notification of, and dispute processes for, any charges for damage

CMA senior director, Nisha Arora, said: ‘These changes go a long way to ensuring that consumers know exactly what they are getting when they rent a car. The CMA has worked with the British Vehicle Rental and Leasing Association to make improvements to its UK code of conduct similar to those adopted by the main car hire businesses.’

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Europcar brings electric vehicles to UK market

EUROPCAR continues its commitment to moving its fleet to five percent electric vehicles by 2020, with the launch of an electric vehicle service in Birmingham, England.

Ken McCall, managing director, Europcar UK Group, says: ‘From today, we will be promoting a fleet of electric rental vehicles to the people of Birmingham and introducing our electric vehicle delivery and collection service.

‘Customers in Birmingham will now have the ability to reduce their environmental footprint and opt for a greener solution for urban journeys by renting an electric vehicle. Electrically-powered #NissanLEAF cars will be used for delivery and collection of hire cars in Birmingham and will be available to hire at Europcar branches across the city.’

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Picture Credit: http://www.flickr.com/photos/7940758@N07/5397692367">NISSAN LEAF.</a> via <a href="http://photopin.com">photopin</a> <a href="https://creativecommons.org/licenses/by/2.0/">(license)

Europcar brings ToMyCar app to rental market

THE ToMyCar app is a new service from Europcar. With it, customers can book, unlock,
and drive their hire car using their smartphone, eliminating the need to visit the counter.

The service is being launched first in the UK from four key locations – London Heathrow, Manchester and Edinburgh airports, and the Europcar Mobility Centre at ExCeL London.

Customers will be able to return their hire car at any of these key locations.

‘ToMyCar harnesses the latest mobile technology to put our customers in control of the car hire process,’ said Ken McCall, managing director, Europcar UK Group. ‘They can locate and unlock their hire car with their smartphone, eliminating the need for picking up the keys at the desk and returning them after the hire.’

The app provides a map, highlighting the pick-up location of the vehicle, allowing customers to go straight to their hire car. They are then able to access their vehicle using their downloaded key via their smartphone.

Any vehicle damage can be recorded by the customer and reported via the app, before they open the doors and begin their journey.

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Europcar expands Sunday opening across UK

Europcar is increasing to 59 the number of its UK branches that will be open on Sundays.

The new Europcar locations offering seven-day opening are Aylesbury, Belfast Stena Port, Cardiff Bay, Cardiff Roath, Inverness Eastgate, Inverness Railway Station, Preston, Sheffield, Stockport, and Swindon.

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Europcar expands in Inverness

EUROPCAR has opened a branch in Inverness, known as the gateway to the Scottish Highlands. The branch is close to Inverness railway station.

Says Ken McCall, managing director, Europcar UK Group: ‘We already have branches at Inverness Airport, Inverness Thistle Hotel and Wick Airport forming the Highland network, and now we’re bringing the same quality service and convenience to rail passengers, as well as people picking up rental vehicles in the centre of the city.’

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Improved roadside help in Ulster

EUROPCAR is improving its hiring and driving service for customers in Northern Ireland with the launch of its Roadside Assistance Express (RAS). The service aims to get customers back on the road as quickly as possible in the event of a breakdown.

Drivers hiring a Europcar vehicle in Northern Ireland now have the option to purchase RAS. In the event of a breakdown, a dedicated phone number initiates the express assistance process. With standard roadside assistance, the customer and vehicle are taken to the nearest Europcar branch, where the customer is given a replacement vehicle. 

With the new service, a replacement vehicle is brought to the customer, whether they’re in Northern Ireland or in the Irish Republic.

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Just call, and we’ll be there

EUROPCAR is trialing its Roadside Assistance Express scheme in Scotland. The aim is to get drivers back on the road as quickly as possible if they should experience a breakdown.

With standard roadside assistance, the customer and the broken down vehicle are taken to the closest Europcar branch, where the customer is given a replacement vehicle. With the Express service, customers get a replacement vehicle brought to them wherever they are.

Ken McCall, managing director, Europcar UK, said: ‘Customers in Scotland can drive to remote locations, often several hours away from a Europcar branch. The new service being trialed in Scotland is designed to save customers from having to travel to their replacement vehicle in the event of a breakdown.’

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