FIVE car rental companies have agreed to improve the way they deal with customers following a Europe-wide competition review.
Avis Budget, Enterprise Rent-a-Car, Europcar, Sixt, and Hertz have agreed to introduce a series of improvements over the next six months.
The companies in total account for two thirds of the UK and European markets.
The Competition and Markets Authority (CMA) says they have agreed to:
· Improved transparency when making a website booking or reservation - consumers will have more of the key information they need to shop around for the best deal
· Better information at the booking stage about optional waiver and insurance products
· More upfront information about pre- and post-rental vehicle inspection processes
· Improved notification of, and dispute processes for, any charges for damage
CMA senior director, Nisha Arora, said: ‘These changes go a long way to ensuring that consumers know exactly what they are getting when they rent a car. The CMA has worked with the British Vehicle Rental and Leasing Association to make improvements to its UK code of conduct similar to those adopted by the main car hire businesses.’
Go Holiday news : www.govillasandcottages.co.uk
Avis Budget, Enterprise Rent-a-Car, Europcar, Sixt, and Hertz have agreed to introduce a series of improvements over the next six months.
The companies in total account for two thirds of the UK and European markets.
The Competition and Markets Authority (CMA) says they have agreed to:
· Improved transparency when making a website booking or reservation - consumers will have more of the key information they need to shop around for the best deal
· Better information at the booking stage about optional waiver and insurance products
· More upfront information about pre- and post-rental vehicle inspection processes
· Improved notification of, and dispute processes for, any charges for damage
CMA senior director, Nisha Arora, said: ‘These changes go a long way to ensuring that consumers know exactly what they are getting when they rent a car. The CMA has worked with the British Vehicle Rental and Leasing Association to make improvements to its UK code of conduct similar to those adopted by the main car hire businesses.’
Go Holiday news : www.govillasandcottages.co.uk
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