easyJet faces overbooking accusations – easyJet faces accusations of ruining holidays by over-selling thousands of peak season flights, forcing family groups to fly separately. Some passengers were even sent to airports across the country to board a different aircraft.
Figures from the complaints handling website Resolver showed that more customers complained about being bumped off easyJet flights than all the other airlines put together, The Times reports. The budget carrier accounted for more than three quarters of complaints.
A spokesman for the airline said that it received the most complaints because it was the UK’s biggest airline. He added that denied boarding caused by overbooking was extremely rare. He told The Independent that 2.6 million easyJet passengers a year fail to show up for booked flights.
Air passenger numbers near pre-recession levels –UK airports handled 50.2 million passengers between January and March this year, according to the Civil Aviation Authority’s quarterly Aviation Trends report. It was the highest recorded quarterly figure since before the start of the 2008 global financial crisis.
While passenger numbers rose, airline punctuality dropped at London airports from 84% last year to 80% and from 86% to 81% at regional airports compared with the same quarter in 2014. The overall on-time performance at all UK airports dropped from 85% to 80%.
Increase in families crossing England-Scotland border for flights – The
Barrhead Travel group says it has seen an 18% increase in the number of holidaymakers from England choosing to depart from Scottish airports for their summer holidays. The company attributes the rise in numbers to the difference in the price of trips during Scottish and English school holiday periods. As children in Scotland go back to school two weeks before English children, Barrhead believes English families are booking cheaper flights from Scotland after that country’s school holidays have ended.
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