AIRLINE industry association IATA has
chosen lost property recovery service HomingPIN as a strategic partner in an
effort to reduce the millions of pounds that mislaid baggage costs the industry
every year.
HomingPIN uses secure luggage tags which
have a unique code linked to the owners’ contact details. Working with air
transport industry specialists SITA, the system has been integrated into
WorldTracer, operated by 2,200 airports globally, enabling airlines to enter
the code to alert passengers to their bags’ whereabouts.
HomingPIN managing director Andrew
Hopwood explained: ‘Without any information to identify a bag’s owner, it can
take up to six days for airlines to return luggage as they need to match a mislaid
bag report with the bag’s description, such as size and colour. This delay is
one of the largest sources of airline complaints, often resulting in
compensation. It can also ruin a holiday or business trip, impacting the
airline’s relationship with its customers and damaging its reputation in the
process. By using HomingPIN, travellers will get their luggage back far more
quickly, saving considerable time and hassle, as well as cost to the airline.’
According to SITA’s Baggage Report 2013,
the cost to the industry of mislaid baggage last year was $2.09 billion/£1.23
billion.
HomingPIN is available for purchase
online from the HomingPIN.com website and selected stockists.
Go Holiday news : www.govillasandcottages.co.uk
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