Where’s my bag?

AIRLINE industry association IATA has chosen lost property recovery service HomingPIN as a strategic partner in an effort to reduce the millions of pounds that mislaid baggage costs the industry every year.

HomingPIN uses secure luggage tags which have a unique code linked to the owners’ contact details. Working with air transport industry specialists SITA, the system has been integrated into WorldTracer, operated by 2,200 airports globally, enabling airlines to enter the code to alert passengers to their bags’ whereabouts.

HomingPIN managing director Andrew Hopwood explained: ‘Without any information to identify a bag’s owner, it can take up to six days for airlines to return luggage as they need to match a mislaid bag report with the bag’s description, such as size and colour. This delay is one of the largest sources of airline complaints, often resulting in compensation. It can also ruin a holiday or business trip, impacting the airline’s relationship with its customers and damaging its reputation in the process. By using HomingPIN, travellers will get their luggage back far more quickly, saving considerable time and hassle, as well as cost to the airline.’

According to SITA’s Baggage Report 2013, the cost to the industry of mislaid baggage last year was $2.09 billion/£1.23 billion.

HomingPIN is available for purchase online from the HomingPIN.com website and selected stockists.

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