FLIGHT delay
compensation claims processed by refund.me, the passenger rights legal services
provider, reached record levels during for the peak summer holiday travel
season June through September.
The four-month period saw refund.me process
claims for flight delays and cancellations against 151 airlines. UK passengers
sought compensation from more airlines than other European passengers, lodging
claims against 96 different airlines.
While the number of claims lodged against
individual airlines differed from country to country, aggregate numbers show
that of complaints against all airlines, 13 percent of compensation claims were
directed against Spanish low-cost airline Vueling. easyJet received eight percent
of all claims, followed by Ryanair (5%), Air France (3.5%), and British Airways
(3%).
Vueling also attracted the highest percentage of
complaints from UK passengers during the study period. Of the 96 airlines,
Vueling accounted for 11 percent of all claims presented for compensation.
EasyJet followed at seven percent, Ryanair at six percent, and British Airways
and Norwegian tied at 5 percent.
Eve Buchner, founder and CEO of refund.me, says: ‘Our
study confirms the trend for an increase in complaints over travel-intensive
holiday seasons. While the data is a snapshot from the UK and selected European
countries, it highlights that overall, charter and low-cost airlines
consistently under-perform in comparison to scheduled carriers. Passengers endure more travel disruption and
we are seeing a significant upsurge in passengers asserting their rights to
compensation under EU law.’
All your holiday needs: IN PRINT - ON-LINE - DiGiMAG - SMARTPHONE -TABLET - BLOG - TWITTER - G+ - FACEBOOK
No comments:
Post a Comment
Note: only a member of this blog may post a comment.