Saturday, 30 July 2016

Report reveals most complained about UK airlines; Ryanair, easyJet and BA all feature

FLIGHT COMPENSATION company EUclaim has published internal data showing what it claims are the most complained about British airlines for the first half of 2016. 

The data reveals that the number of people seeking compensation against budget airline Ryanair has more than doubled in the last year. During the period January – June 2015, 1,879 Ryanair passengers sought advice from EUclaim, but in the same period this year, that number more than doubled, with 4,781 passengers getting in touch with the company to seek recompense for their delayed or cancelled flight.

easyJet has seen the number of cases through EUclaim increase every year for the last three years. The airline also has the dubious honour of topping the EUclaim ‘Carriers of Shame’ list for the first half of 2016, with 5,641 claims being processed against them by the flight compensation company, while the company’s data shows that the number of claims against British Airways has increased year-on-year. Monarch’s services appear to have improved so much that it has fallen out of the 2016 top ‘Carriers of Shame’ list.

Top 5: Carriers of Shame (2016 H1 Results)

  • easyJet 5,641 complaints 
  • Ryanair 4,781 
  • Thomas Cook 3,807 
  • British Airways 3,423
  • Thomson 2,422 

EUclaim has estimated that in 2016 airlines could owe a total of £588.44 million in compensation due to delays of more than three hours and cancellations.

The company exposes Norwich Airport as the most likely airport in the country for passengers to suffer a flight delay or cancellation. In 2015 EUclaim processed 67 claims against airlines departing or arriving at the regional minnow, but in 2016 that number shot up to 175, a 161% increase on claim enquiries.

Top 5 Airports of Shame (2016 H1)

  • Norwich 
  • London Gatwick 
  • Edinburgh 
  • Birmingham 
  • Leeds

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