Top marks for the Heathrow Express

HEATHROW EXPRESS has received an excellent overall satisfaction rate of 94% from a poll of UK rail passengers, compared to the national average of 80% and a London & South East average of 78%.

The air-rail link, which connects London Paddington and Heathrow in 15 minutes, has consistently received overall satisfaction ratings of more than 90% for the last three years.

Of the 23 train operating companies surveyed, #HeathrowExpress came top in the following categories: comfort of seating area (95%); cleanliness both inside (96%) and out (95%); sufficient room for passengers to sit and stand (93%) and top for upkeep and repair of the train (96%). It shared a joint first for speed with Merseyrail (96%), overall satisfaction with the station with East Coast and First Hull (90%) and again with First Hull (94%) for personal security on board.

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Picture Credit: "Heathrow Express P1180327". Licensed under CC BY-SA 3.0 via Wikimedia Commons