Drivers, customer service staff, and other terminal employees are available to meet the needs of customers with disabilities. Greyhound provides assistance with boarding and de-boarding, and with the stowage and retrieval of luggage and mobility devices. Its staff can help customers travelling alone or with a personal care attendant.
‘Greyhound recognizes the importance of making travel easy and accessible for customers with #disabilities,’ says Dave Leach, president and CEO of Greyhound Lines. ‘We've always been committed to ensuring that customers with disabilities enjoy their entire travel experience from the time they book their trip to the time they reach their destination. We've made numerous improvements that make travel as convenient and hassle-free as possible.’
Improvements include:
- All Greyhound buses are wheelchair lift-equipped, and all drivers are trained on how to operate them
- Greyhound partnered with eSSENTIAL Accessibility to provide easier access to online ticket purchasing and vital travel information for customers with physical, vision and age-related disabilities
- Dedicated staff to assist customers with disabilities
- All terminals have wheelchair-accessible parking spaces with ramped access to entrance doors
- Ticket counters are fitted to meet the required height for customers in wheelchairs
- Accommodations for customers with guide dogs
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