Virgin Atlantic passengers will be the first air
travellers to experience the benefits of pioneering Google Glass and Sony
Smartwatch technology when they arrive at London Heathrow airport. Concierge
staff in the airline’s Upper Class Wing will be using wearable technology to
deliver the industry’s most high tech and personalized customer service yet.
From the minute Upper Class passengers step out of
their chauffeured limousine at Heathrow’s T3 and are greeted by name, Virgin Atlantic
staff wearing the technology will start the check-in process. At the same time,
staff will be able to update passengers on their latest flight information,
weather and local events at their destination and translate foreign language
information. In future, the technology could also tell Virgin Atlantic staff
their passengers’ dietary and refreshment preferences.
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