The UK’s Civil Aviation Authority (CAA) said Ireland’s Aer Lingus, Britain’s Jet2 and Hungary’s Wizz Air have failed to change their consumer policies in line with its requests.
Andrew Haines, chief executive of the CAA, said passengers had ‘every right to be disappointed’ by the airlines.
The move follows a six-month review of passenger disruption policies. It examined how airlines handle compensation for flight delays and offer information to passengers about their rights. The CAA said it has launched enforcement action against the three airlines and will seek a court order unless they comply.
The allegations are:
- Jet2 and Wizz Air have failed to satisfy the regulator that they are consistently paying compensation for disruption caused by technical faults, despite a Court of Appeal ruling clarifying that airlines must do so.
- Aer Lingus and Jet2 have failed to give satisfactory evidence that they pro-actively provide passengers with information about their rights in line with the requirements set out in European regulation.
- Jet2 and Wizz Air are imposing two-year time limits for passengers to take compensation claims to the court, despite a Court of Appeal ruling that passengers should have up to six years to take a claim to court.
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Andrew Haines, chief executive of the CAA, said passengers had ‘every right to be disappointed’ by the airlines.
The move follows a six-month review of passenger disruption policies. It examined how airlines handle compensation for flight delays and offer information to passengers about their rights. The CAA said it has launched enforcement action against the three airlines and will seek a court order unless they comply.
The allegations are:
- Jet2 and Wizz Air have failed to satisfy the regulator that they are consistently paying compensation for disruption caused by technical faults, despite a Court of Appeal ruling clarifying that airlines must do so.
- Aer Lingus and Jet2 have failed to give satisfactory evidence that they pro-actively provide passengers with information about their rights in line with the requirements set out in European regulation.
- Jet2 and Wizz Air are imposing two-year time limits for passengers to take compensation claims to the court, despite a Court of Appeal ruling that passengers should have up to six years to take a claim to court.
Go Holiday news : www.govillasandcottages.co.uk
All your holiday needs: IN PRINT - ON-LINE - DiGiMAG - SMARTPHONE -TABLET - BLOG - TWITTER - G+ - FACEBOOK
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