FOR the third consecutive year, Virgin America has been recognized as the number one carrier in the Airline Quality Rating (AQR) report, an annual study of US domestic airline performance conducted by professors at Wichita State University and Embry-Riddle Aeronautical University.
The rating provides a comparative ranking based on key airline metrics important to air travellers: on-time performance, customer complaints, denied boarding, and mishandled bags.
Since its 2007 launch, Virgin America has created more than 2,800 jobs and expanded its network to include Austin, Boston, Cancun, Chicago, Dallas, Fort Lauderdale, Las Vegas, Los Angeles, Newark, New York, Orlando, Portland, San Diego, San Francisco, Seattle, and Washington D.C.
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