Report spotlights hotel risks

MORE than half (54 percent) of British guests fail to complain about hotel cleanliness problems, according to research by CheckSafetyFirst.com. 

The health and safety expert warns that hotels are allowing standards to slip because British guests, often stereotyped as reluctant grumblers, do not complain to staff when they experience issues. The company is calling on guests and hotels to raise expectations of what is acceptable in order to limit hygiene risks.

According to Which? figures, only a quarter of UK hotels score top marks (5 stars) for cleanliness, proving there is a large number of high profile hotels in the UK that are not doing enough to keep guests safe.

Steve Tate, chairman of CheckSafetyFirst.com, says consumers can get high standards through the power of complaint. ‘The internet is a powerful tool for travellers because people can read reviews or ask questions of hotels before they arrive. That said, often these gripes aren’t picked up by hotel staff. If you have an issue with a hotel, it’s vital to communicate the problem to a member of staff so it can be dealt with quickly.’

Go Holiday editor comments: One solution to this problem is to avoid hotels, and book a holiday in a self-catering cottage, apartment or villa! Most of them are owned and run by family businesses, not the large international chains that can afford to care little about customer complaints.

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